Thanks to the folks at Unisfair via Twitter, I just saw a very nice blog post about developing metrics for engagement of social media: http://econsultancy.com/blog/4887-35-social-media-kpis-to-help-measure-engagement. As my focus is on ‘product engagement’, I have been thinking about how that fits into other activities that express a viewer’s/user’s interest level.
Joerg from Unisfair mentions the Unisfair Engagement Index, an attempt to measure engagement in virtual events–another interesting concept. It seems like a useful endeavor to focus on a grouping of interaction opportunities — like a virtual trade show — and then distill the engaging elements.